Workplace Science Platform For Contact Centre
Lifting People & Performance
Integrate Groov into your daily contact centre tools to deliver personalised employee and manager support. Boost engagement, reduce attrition and enhance performance.
As featured in
Elevate Your Contact Centre with Groov
Science-backed. Data-driven. The Groov platform is good for your people, and it’s good for business.
Contact centre agent stress impacts attrition, and customer experience.
74%
Of call center agents are at risk of burnout due to high emotional labour
45%
Average attrition per year of Call Centre staff
16%
Annual salary cost to replace agents who leave due to burnout
Delivering Performance & Care where agents need it most
Groov + Genesys Cloud
Groov for Genesys is directly in the daily Genesys Cloud flow of work. Our science backed recharges and prompts are designed to help agents refresh, refocus and re-energise, along with real time insights for managers.
Empower Your Agents, Transform Your Operations
In the high-stakes world of contact centres, every interaction matters. Your team navigates the twin challenges of delivering exceptional service under tight performance scrutiny, all while managing the high emotional labour intrinsic to customer service roles. We understand that as a manager, your goal is not just about efficiency and results but genuinely caring for your team's wellbeing and performance.
Workplaces with Groov regularly get high adoption and engagement scores.
Groov for Genesys drives Care and Performance
88%
feel more equipped with tools for their wellbeing
83%
feel better able to cope with stress
66%
better able to cope with setbacks
70%
engagement rate with Groov
Groov Addresses Your Contact Centre Challenges
High Emotional Labour
Groov's platform is designed to recognize and respond to the emotional demands placed on your agents. By providing real-time, data-driven support, we help them manage stress, remain motivated, and feel genuinely supported throughout their workday.
High Attrition Rates
By fostering an environment where employees feel understood and valued, Groov helps reduce turnover. Our personalized engagement strategies ensure that agents receive the support and recognition they need to thrive, making them more likely to stay and grow with your organization.
Tight Performance Measurement
Our science-backed insights offer a deeper understanding of individual and team performance, going beyond traditional metrics to include well-being and engagement levels. This allows for more nuanced and effective management strategies that recognize both achievements and areas for support.
A Manager's Dual Focus
You're balancing the drive for efficiency with a genuine care for your team's success. Groov equips you with actionable insights and real-time data, enabling you to support your team effectively, enhance performance, and maintain a positive work culture.
Thousands of recharges, triggered smartly, linked to the 6 pillars of wellbeing
All Groov’s recharges within Genesys are evidence based and designed to take only 10 - 60 seconds. Even small micro-recharges like these are proven to be enough to help refocus and prevent the build up of stress that comes with a high emotional labour role.
A Day In The Life With Groov
Meet Jodie, a dedicated call center representative. She juggles various platforms like Genesys, Slack, Office 365, and HubSpot to deliver outstanding customer service. Here's how Groov transforms her day:
Personalized Check-ins: Groov Anywhere pops up a quick check-in during a break—not during calls—to check on her well-being and offer support if needed.
Customised Prompts: After Jodie completes 10 consecutive calls, Groov acknowledges her hard work, suggesting activities for her next break to help maintain her energy, focus and momentum.
Smart Recharge Prompts: For example, following a particularly long call, Groov recommends a recharge break, presenting options to help Jodie refresh and avoid burnout.
Jodie's Manager Benefits, too:
Daily Snapshots: Each morning, a personalized summary provides insights into how the team is feeling, making hybrid/remote management smoother as well.
Key Insights: Groov surfaces data enabling targeted advice, support and recognition, fostering a supportive environment.
The Groov difference: leveraging science and data to personalize the agent experience and empower managers, leading to a happier, more productive team.
*Employee wellbeing lifts of up to 63% after using Groov. (01)
Listen to co-founder Sir John Kirwan on the UK’s #1 Contact Centre podcast
Martin Teasdale created the Get Out of Wrap podcast in 2019 to share the reality about the Call & Contact Centre world. He chats to our co-founder Sir John Kirwan about his journey and how Groov is supporting contact centres with performance, engagement and retention.
Where Science Meets Contact Centre Performance
Imagine understanding your contact centre agents not just by their output, but by how they feel and function while working. That's the future Groov believes in. We offer a science-backed approach to optimize performance with care, providing:
Personalized support: Right when employees need it, based on their unique patterns and well-being.
Actionable insights for managers: Real-time data empowers them to support their teams effectively.
Sustainable behavior change: We help cultivate a positive culture that reduces attrition and boosts engagement.
Competitive edge: By leveraging workplace science, you unlock the full potential of your greatest asset - your people.
Ready to outperform the competition and drive growth? Let Groov help you unlock the power of a happier, healthier, and more productive workforce
88% of employees feel they have better knowledge and tools to manage their wellbeing after using Groov. (02)
Grounded in science. A platform you can trust.
Our clinical team are incredible minds from some of the best universities in the world. One size doesn’t fit all, which is why we draw on a range of behavioural sciences like ACT and CBT as the foundation of our technology and platform.
200+
Years of experience
8+
PhDs
Co-founded by global mental health advocate Sir John Kirwan
All Blacks legend Sir John Kirwan has dedicated the last 20 years of his life to mental wellbeing. He knows feeling good and functioning well helps performance.
“When I do small things across my day to help me feel good, it’s simple - I’m better at work, a better husband, father, friend and colleague.” - JK
Transforming work. One interaction at a time.
Join us in redefining what's possible in your contact centre. With Groov, you're not just implementing a platform; you're adopting a science-backed pathway to enhanced engagement, performance, and retention.
See what Groov can do for you.
Experience the difference a scientifically grounded platform can make in the daily flow of your contact centre. Share your expression of interest below, and we’ll be in touch.
(01) Results derived from looking at the change between baseline and times 1 or 2 of our 6 Pillars Personal Wellbeing assessments.
(02) Survey of 500 active users who had engaged with Groov at least once in the last 30 days.