FAQs

Frequently Asked Questions

What is Groov?

Groov is a leading workplace science platform integrated into your flow of work, used by workplaces globally. We help employees feel good and perform better by giving them the right support at the right time, especially those in high stress, high pressure frontline roles.

How do we help?

How does Groov help workplaces and employees?

Groov provides real-time insights into employee wellbeing and engagement by continuously ingesting passive data from workplace tools and systems like Microsoft Teams, Slack, Office 365, CRM and HR management systems, and active data through surfacing questions to employees. The platform offers a daily Groov Index that quantifies to what extent employees are optimising their performance and care (scored via our own proprietary algorithm, allowing organisations to track trends and identify areas of concern. By using machine learning and predictive analytics, Groov helps organisations make data-driven decisions to enhance employee wellbeing and engagement, ensuring timely interventions and support for employees and actionable insights and recommendations for leaders.

What personalised support and interventions does Groov offer?

Groov utilises AI-driven prompts to send smart reminders and suggestions to employees within their flow of work, asking contextual questions that are important to the business and leadership, or encouraging positive behaviours such as taking microbreaks to recharge. Managers receive daily summaries and actionable recommendations based on real-time data, enabling them to support their teams more effectively.

How does Groov support hybrid and distributed teams?

Groov is designed to facilitate engagement for hybrid and remote teams, providing insights and support regardless of location. By collecting employee feedback through regular check-ins and survey questions (delivered via MS Teams or Slack), Groov empowers employees to share their experiences and suggestions, helping organisations understand and address their needs. The platform helps maintain team cohesion and morale in distributed work environments and offers training and development resources for managers, particularly in areas like trauma response and leadership. This comprehensive support ensures that both managers and employees can thrive in a hybrid or remote work setting, as Groov has built up that 360 degree view of how the employee is feeling and performing, and what their ‘sweet spot’ for work is.

 

My company just launched Groov! How do I get started?

Great! Your company has probably worked with our amazing Customer Success and Workplace Science team to put a launch plan together to officially kick off the partnership. Keep a look out for information about Groov from your workplace.

Where is Groov available?

Groov is serving customers globally, but predominantly in the USA, UK, Australia and New Zealand. To stay updated, make sure to join our Groov Insider community.


About the free public version of the Groov companion app.

In April 2020, a free public version of the Groov App was launched, specifically to help with the stress and anxiety caused by the Covid-19 pandemic. In Australia a free version was supported from May 2020 until August 2021 with the support of AIA. In New Zealand, with the ongoing support of Health New Zealand, a public version of the Groov App is freely available, helping individuals with the tools and techniques they need to stay well.


Where can I access it?

The free public version of the Groov App is available globally within the Apple App Store and Google Play store.


Is the information secure?

All of your information is secure and your employer cannot see your personal data. We take security and your privacy extremely seriously.

No sensitive or personal information that could be traced back to you is ever shared with anyone. The only time your data will be shared is if we receive a direct request from you to receive a copy of your data.


I need help right now. Can Groov help?

The Groov app is purpose-built for working age people but can be used by ages 12 and up. Groov provides useful information and tools to help people build healthy daily habits that enhance their mental wellbeing and resilience.

Can’t find the answer you are looking for?

Visit our Help Centre or contact us at support@groovnow.com