Driving enterprise engagement and performance at
Giltrap Group
Prefer to read? Here’s the transcript of our interview with John Frear, Group Capability and Performance Manager.
About Giltrap Group
Founded in 1966, Giltrap Group is a motor vehicle importer, distributor and retailer in New Zealand. The company represents some of the most well known automotive brands including Volkswagen, Porsche, Jaguar, Land Rover, Audi, Lamborghini, and Aston Martin.
Giltrap Group has been leveraging Groov to improve employee engagement, performance, and wellbeing since March 2020.
“The metrics we’re now able to track through the Groov platform allow us to not only see the results of initiatives we’ve put in place, but also where there remains areas of need & opportunities for improvement.”
Strategies implemented
Groov Anywhere
Giltrap Group is using Groov Anywhere for MS Teams to deliver personalised support and action-based learning precisely when employees need it most.
Workplace Science Strategy
Groov is implementing a tailored Workplace Science Strategy for Giltrap Group that adapts to the unique needs and work patterns of its employees.
Groov Insights
Groov is informed by data-driven insights, providing leaders with actionable intelligence to foster a positive work environment.
Impact
Groov Anywhere rolled out to 1,000+ employees.
71% of Giltrap Group employees engaging with Groov Anywhere report feeling better in their daily flow of work, which science shows leads to better performance.
Giltrap Group employees now have a better understanding of available performance & care initiatives, enabling them to engage more quickly and effortlessly.
Leaders now possess valuable insights about how employees are engaging with and utilising available performance & care initiatives.
“We’ve been running with Groov since it launched in March 2020 and have seen really good adoption. We know our people feel that [Giltrap Group] cares about their wellbeing, and we’re starting to see their individual wellbeing improve over time.”
Interview transcript
Driving engagement through workplace science
Groov: Could you describe your experience implementing a workplace science strategy in your organisation?
John Frear: We sat down with the Groov team where they presented the broad outline of the workplace science strategy to us. It was a framework that we could then work on collaboratively. And what we've ended up with is something that's really well tailored to meet the needs of our people. I'm really inspired and excited about the potential impact that we can have.
Also really fascinated by the both the insights and the tech that drives the insights from a Groov perspective and how those are going to surface what's important to our people, what's going on with them, how we can support them, those sorts of things.
Groov: What are the key challenges you aim to address with your workplace science strategy?
John Frear: The exciting thing with the workplace science strategy, and particularly Groov Anywhere, is that it gives us the ability to customise and direct people's attention through prompts with Microsoft Teams to build that level of awareness, first and foremost, so that our people know what it is they have access to and then engagement and use in the various initiatives and activities.
We know that we've got a good bunch of initiatives and offerings for people. But one of the challenges that we often face is how do we make sure that the right information is getting to the right people at the right time so that they can take advantage of it. So it's about that building awareness first and foremost, and then accessibility quickly after that, so that not only are they aware of what they can access, but that then they can access it as, as quickly and as easily as possible.
Groov: How is your workplace science strategy enhancing the configuration of the Groov Anywhere platform?
John Frear: We had a good session around the table, so to speak with Carolyn, with Laura, with Matt and Danielle as well. They presented in the first instance, the theory and the science behind what could be included in the overall strategy. And then from there, we were able to just talk it through and discuss it and determine, hey, is this piece going to work for us?
And if so, do we take it as delivered off the shelf or do we need to customise it? When do we want to prompt our people about their ability to access their annual health checks, for example? How do we want to notify our people about the fact that they can tap into mental health support through the clinics that we've partnered up with, those sorts of things.
So we develop those at quite a granular level. We adjusted it to best suit our needs and what we know is going on around our business and for our people.
Groov: What outcomes are you hoping to achieve with your workplace science strategy?
John Frear: Overall, we want it to improve the wellbeing of our people. The workplace science strategy is an enabler for us as a business to get our offerings in front of our people, but also an enabler for our people to engage more easily and more quickly in the initiatives and so forth that are on offer to them.