About Dialing In

Dialing In, is the podcast that delves deep into the dynamic world of frontline leadership, where high-stress and high-pressure environments, such as call centers and contact centers, are the norm. In this series, we navigate through the challenges and complexities faced by leaders in these fast-paced industries. From the constant battle against high attrition rates to the meticulous measurement of performance metrics, and the emotional toll of frontline work, we'll explore it all.